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Shipping & Returns

US Shipping and Handling Rates


Yarn Cat Crafts offers a variety of shipping options to meet your delivery needs. Our goal is to deliver your order in the quickest and most economical way possible.

United States

¹Standard shipments to AK, HI, PR, GU and VI add $5.00.

 
FREE EconomyUS shipping with $75 order is not available for shipments to AK, HI, APO, PR, GU, VI, or CAN -See the International Shipping section in this document)

Please note: All Domestic shipping charges include order processing, warehouse handling, packaging and shipping of items.

US Delivery Schedule and Transit Times


We understand how important it is that your packages arrive promptly. The following chart will help you estimate how long it will take to receive your order from our Connecticut warehouse. More specific delivery dates to your shipping address will be available during checkout.

Purchase Amount

EconomyUS

StandardUS¹

Postal Rates have changed 

Shipping Method

Date of Order

Processing Time

Carrier Delivery Time

Arrival Time

EconomyUS

Any day

1-3 business days

2-8 business days

3-11 business days

StandardUS

Any day

Next business day

1-5 business days
(see map below)

1-6 business days

 





 

Business days are defined as Monday - Friday, excludes weekends and holidays. Yarn Cat Crafts does its best to ensure your delivery times, however delivery dates are not 100% guaranteed.

Order Processing Time

The time it takes for your order to leave our warehouse depends on the shipping method selected and the day the order is placed. Our warehouse only processes orders Monday - Saturday and is closed on Sundays and holidays. Economy orders are processed and shipped within 1-3 business days. Standard orders are usually processed the same day or by the next business day.


United States Shipping Methods


EconomyUS Shipping

EconomyUS shipping is our lowest cost method for shipping your order, with a longer order processing and delivery time. The Yarn Cat Crafts warehouse will process Economy orders in 1-3 business days, and carrier delivery time will take 2-8 business days, for a total of 3-11 business days to arrive. More specific delivery dates to your shipping address will be available during checkout.

Economy shipping services are only available for shipping to the 48 contiguous states. Economy shipping services are not available for shipment to Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, or Canada, and will ship via Standardshipping service to these locations.

Orders shipped with Economy service will ship via USPS First Class or Priority mail (depending on the size and weight of the shipment. (USPS First Class will ship packages that weigh less than 13 ounces.) To ensure that your packages are shipped in the most economical manner, we take into account the weight, size and destination when selecting the best carrier to use.


StandardUS Shipping

StandardUS shipping is our preferred service, and is recommended when a faster delivery time is desired. Standard shipments will be processed in our warehouse within one business day, carrier delivery time will be 1-5 business days, for a total of 1-6 business days to arrive. More specific delivery dates to your shipping address will be available during checkout.

Orders shipped with Standard service will ship via USPS Priority mail, UPS Ground, FedEx Home Delivery or FedEx Ground. Standard shipments to residential addresses will be delivered via USPS Priority mail, UPS Ground or FedEx Home Delivery service, which delivers on Tuesday-Saturday. Standard shipments to business addresses will be delivered via UPS Ground or FedEx Ground business delivery service, which delivers on Monday-Friday.

All international orders can only ship via Standard shipping USPS (United States Postal Service). To ensure that your packages are shipped in the most efficient manner, we take into account the weight, size and destination when selecting the best carrier to use.


If you are especially concerned about delivery, please call our customer service department at 888-489-0561.


US Confirmation/Order Tracking

Yarn Cat Crafts will send you an email confirmation, with an order summary and tracking number the day your order is shipped. You can track the status of your order by clicking on the tracking # in your shipping confirmation email.

Or visit your Yarn Cat Crafts - Account >Orders page>Invoice Summary and enter your First Name & Last Name and Email address to track your order. (You must be a registered user before you place an order for Yarn Cat Crafts to be able to retain and display your account information including tracking your orders).


US Shipping Exceptions


Oversized and Heavy Items

Certain oversized and heavy items can only be shipped via Standard or Economy shipping. These specified items cannot be shipped via air shipment due to their excessive size, weight and/or air shipment costs. Due to the extra cost to ship, an additional oversized shipping charge may be applied to some oversized and heavy items.


Aerosol Restrictions

Federal regulations prohibit the shipment of aerosol products by air. Aerosol items can only be shipped via Standard shipping. Most of these items will be noted in the item's product description and during checkout. If your shopping cart contains any aerosol items, air shipment options will not be available when you select your shipping method on the checkout page, and your entire order will ship by Standard shipment. All orders containing aerosol items shipping to Alaska, Hawaii, Puerto Rico, Guam or Virgin Islands can only be shipped via USPS Parcel Post, which takes approximately 4-6 weeks to arrive. Aerosol items cannot be shipped internationally.


US Item Not Shipped

Yarn Cat Crafts does not backorder items not shipped. Our goal is have accurate and up to the minute inventory counts prior to placing your order, so that you will receive exactly what you ordered. Unfortunately, despite our best efforts, occasionally our inventory count is incorrect and we are unable to ship the quantity ordered. If an item is out of stock at the time the order is fulfilled, it will be canceled from the order. You will not be charged for this item and your total order charge will be adjusted accordingly.

To reorder an out of stock item, search for the item on our site, click 'Email Me', enter your email address and we will send you an email as soon as it is back in stock. When you receive the 'Product update from Yarn Cat Crafts' email notification, you can place another order for the item. Depending on when the warehouse receives the next shipment from the manufacturer, it generally will be back in stock in approximately 2 weeks. If you have any further questions, please contact us.


International Ordering and Shipping Information

Yarn Cat Crafts is not set up for International ordering or shipping on its web site to any countries outside the United States Of America. However, if you are interested in any of out items listed on the yarncatcrafts.com web site, please email mostigny1@yarncatcrafts.com and let them know (in English please) the full item name and quantity that you are interested in. Please also include any color choices if given or if you have any questions about our web site, products, or policies.

By special order, we do occassionally handle and ship an order to some countries outside the USA, but there are some requirements that you must agree to comply with before we can put together an order to be shipped to an address outside the USA.

For any international orders, we only accept payments from a person with a valid and verifiable credit card from VISA or Mastercard or a valid and verified active PayPal account user with the exact PayPal name, address, phone number and email address given.

For International orders we ship using USPS International Priority Shipping and we require those charges as well as the Yarn Cat Crafts order charges to be paid in full before the package will be shipped out of the USA. This may involve a separate added transaction for the shipping and handling charges if the invoiced order is paid using a valid PayPal account. If using a valid VISA or Mastercard Credit card your credit card information will be required for us to place the order and pay for all items and all shipping and handling charges. (Handling charges are added to help cover the extra international shipping forms and other processes that are required for all International packages shipping from the USA.)

All orders from outside the United States are subject to normal import duties, foreign taxes, tariffs and customs charges. They are the customer's responsibility, are not included in our shipping charges, and will be collected at delivery. Yarn Cat Crafts has no control over these charges and cannot predict what they may be. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable merchandise. Because we are a retailer, we are prohibited by law from declaring your order as a "gift", even if the order is intended to be received by a gift recipient. Please be aware that if you refuse a package because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us. Please contact your local customs office for more information on duties and taxes.

Any questions regarding our web site, our products, or anything to do with International orders or shipping please contact us at the email address mostigny1@yarncatcrafts.com and will do our best to help you.

Margaret Ostigny, Owner and Sole Proprietor of Yarn Cat Crafts

Last Updated April 16, 2015

 

US and International Return Policy

If you are not completely satisfied with your Yarn Cat Crafts purchase, you may return your merchandise within 30 days of receiving your order. We will gladly issue a credit to your credit card or PayPal for the amount of your item after we receive your package. To return an item, please refer to our policy below.

Returns

If your return is not due to a Yarn Cat Crafts error, and you would like to receive a refund, simply follow theinstructions below and on your Return Form and ship your package back to us.

Email us at mostigny1@yarncatcrafts.com to get a Return Merchandise Authorization (RMA) number and returnform that will be emailed to you at your valid email address (preferably you have already provided one whenyou sent the email asking for the RMA.

Complete the Return Form - including customer information, returned item information, and reason for return.

Enclose the Return Form and Packing Slip in the package with your merchandise. Write your order # and mailing address on the pre-addressed return label and affix it to the outside of your package.

Ship the carton via an appropriate carrier in the same type of box that it was originally shipped in.

Ship your items to:
Yarn Cat Crafts
Attn: Returns Department
37 Beechwood Rd

Branford , CT 06405


If you believe Yarn Cat Crafts has shipped something in error, please email us at mostigny1@yarncatcrafts.com or call our Customer Service department at (toll free) 1-888-489-0561. When you contact us, please have your RMA Number and Return Form and Packing Slip available. This will help our Customer Service department quickly and easily process your request.

We will send you an e-mail confirmation after we receive your return letting you know that your return has been processed. Please return your items in the original condition that they were shipped. We are unable to give refunds for partially used items.


Credits

After the warehouse has received and processed your return shipment, Yarn Cat Crafts will credit your Paypal account or credit card the purchase amount for the item(s). An e-mail confirmation will be sent to you letting you know that your credit card has been credited. Please allow up to 2 billing cycles for the credit to appear on your credit card billing statement.


Miscellaneous Shipping Information


Where can I ship my order?

Yarn Cat Crafts ships anywhere USPS services are available. This includes the 48 contiguous states in the U.S, Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, P.O. Boxes and Military Bases. However we do not offer international shipping to other countries or Canada at this time, see International Shipping for more details.



Special exceptions for Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands

Shipments to Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands ship via US Postal Service. Orders shipped to these locations generally take about 6 business days to arrive. Economy shipping services are not available to Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands. Federal regulations prohibit the shipment of aerosol products by air, therefore all orders containing aerosol items can only be shipped to these locations via USPS Parcel Post, which takes approximately 4-6 weeks to arrive.


PO Box, APO or FPO Addresses

All orders shipping to a PO Boxes, APO and FPO addresses will ship via US Postal Service. While most orders shipped to overseas APOand FPO military addresses arrive in a timely manner, occasionally shipments may take 2-4 weeks. Unfortunately, we can't guarantee delivery times to APO/FPO addresses.



FREE shipping for orders $75 and over US ONLY

If your order totals $75 or more and your shipping address is in the United States, you will receive FREE Economy shipping (exclusions apply) if you select EconomyUS Shipping as your Shipping option. Or if you need faster delivery, you may choose StandardUS shipping and note you will be charged a set amount. You are eligible to receive FREE economy shipping only if shipping to the 48 contiguous states. If you are shipping a $75 or more order to Alaska, Hawaii, Puerto Rico, Guam or Virgin Islands, you will receive a discount on Standard shipping.,Due to the extra cost to ship, an additional oversized shipping charge may be applied to some oversized and heavy items. These items will be identified in the product details.

Margaret Ostigny, Owner and Sole Proprietor of Yarn Cat Crafts

Last Updated April 16, 2015